FAQ
• What if I received an incorrect or defective item?
Please contact us at [email protected] for a FREE RETURN LABEL. We will ensure that the correct item is sent to you immediately.
• Do you offer discount codes?
Yes! We periodically offer discount codes throughout the year. Stay updated by following our website or signing up for our email newsletter to receive special offers.
• Is all of your merchandise new?
Absolutely! All of our merchandise is brand new, unused, and unworn.
• How will I know if my order has shipped?
Once your order ships, we will notify you via email with the tracking details, estimated arrival date, and delivery method.
• Do your shipping times include processing time?
No, shipping times do not include processing.
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Processing Time: 2–3 business days
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Shipping Time: 4–8 business days
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Total Estimated Delivery: 7–12 business days
• Are the shipping times guaranteed?
We strive to meet estimated shipping times. However, unforeseen delays (e.g., weather conditions, customs, or carrier issues) may occur. If your order does not arrive on time, please contact us, and we will assist you.
• Can I arrange for my own courier or shipping provider to deliver my order?
Unfortunately, we cannot accommodate special shipping requests due to our fulfillment process.
• I ordered the wrong item(s). What should I do?
If you ordered the wrong item, email us at [email protected] to request a return claim.
To initiate a return, please include:
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Your order number
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The item(s) you wish to return
Once we receive your request, we will provide a FREE RETURN LABEL and guide you through the return process.
• Can I modify or add an item to my order after purchase?
Unfortunately, once an order is placed, modifications cannot be made.
However, if you contact us immediately after placing your order, we may be able to cancel the order so you can place a new one with the correct items.
• Where can I find product sizing and fit information?
For sizing and fit details, you can:
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Check the product description on our website
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Contact us via email at [email protected], and we will assist you!
Azuval Pte. Ltd
Email: [email protected]
Phone:+1(702) 760-2388
EUN: 202507200K
Address: 60 Paya Lebar Road #07-54 Paya Lebar Square, 409051, Singapore